TrustMark (TM)

Membership allows your business to be part of a Government endorsed quality scheme that covers the majority of trades carrying out repair, maintenance and improvement work in and around the home.

TrustMark is a badge you can be proud to use as it reassures your customers that your work is of the very highest standards and they are working with the best in the business.

Adding TrustMark to your NAPIT Membership

For an annual payment of £98 + VAT TrustMark membership allows your business to be part of a Government endorsed quality scheme that covers the majority of trades carrying out repair, maintenance and improvement work in and around the home.

To apply for TrustMark additionally alongside applying for registration as a new NAPIT member, please select the right scope of membership from our Applications Forms section of the website.

If you are already a NAPIT member and would like to add TrustMark as an addition to your scope, our team can do a credit check process and add TrustMark to your membership. To apply for this add-on please call our internal team on 0345 543 0330 or email in to [email protected] or you can alternatively request a call back.

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Scheme Details

Geographical Scope: United Kingdom
Approval TrustMark operates within a Master Licence Agreement issued by the Government. TrustMark is overseen by an independent Board and is supported by consumer protection groups.

scheme requirements

The condition of joining TrustMark is that you or your employees meet the entry requirements set out by their approved scheme operators for the technologies you wish to join.

TrustMark membership can be applied for as an optional addition to many NAPIT schemes. You can join as part of your existing membership, or whilst applying for new schemes by simply ticking the TrustMark box on your application.

Relevant Standards - The TrustMark Framework Operating Requirements (FOR) Annex A covers installer requirements and all registered businesses must adhere to the TrustMark Code of Conduct and Customer Charter, available at the TrustMark Website.

Legal Requirements - The legal requirements you must meet will be determined by the requirements of the NAPIT membership scheme through which you have gained TrustMark approval.

Insurance - The level of insurance you need will be determined by the requirements of the NAPIT membership scheme through which you or your employees have gained TrustMark approval.

Inspection - You or your employees will need to undergo regular onsite inspection in line the requirements of the NAPIT membership scheme through which you have gained TrustMark approval.

Notification - Self-certification must be carried out within 21 days of completion of an installation in order for NAPIT to issue a Building Regulations Compliance Certificate and notify the relevant local authority. For some Government initiatives / funding schemes such as ECO additional lodgement on the TrustMark Data Warehouse may be required.

Where relevant the notification will trigger a Work Quality Guarantee.

Website Listing - Once successfully approved, your business will be added to the TrustMark register and on the NAPIT online search facility.

If you are interested in this membership please call our Registrations Team on 0345 543 0330 (Ext. 2) or email us at [email protected].