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COVID 19 Policy Statement

Notice on current situation

Please be aware that NAPIT are currently working through several operational backlogs due to the implications of COVID-19. This is affecting initial application processing, assessments and the issue of membership packs. Members will receive their certificate of approval upon initial certification, which is proof of competence, but unfortunately there will be a delay in receiving membership packs including I.D badges.

We have also had to rethink the way our assessments work to ensure continued safety for our field officers, our members and their customers. More information on our assessment approach can be found on point two below.

We apologise for the inconvenience that this may cause, and we endeavour to get through the backlog as soon as operationally possible.

Notice on new rules on gatherings in some parts of Northern England

The Government has announced changes to rules on gatherings in Greater Manchester, West Yorkshire and East Lancashire after increase in COVID-19 cases.

This guidance applies to gatherings on the community and it is important to note that the advice on carrying out work has not been affected at this stage. Working in offices, construction sites and in people’s homes should continue to be carried out following the guidance already in place. The NAPIT Back to Work Guidance Document (see below) remains valid in the affected areas. If you are in the process of arranging assessment visits, the COVID-19 Safe Risk Assessment NAPIT will have issued you with, remains the appropriate tool to support visits going ahead.

See the government guidance here:

NAPIT Group Statement

Throughout the Coronavirus outbreak NAPIT have put the necessary procedures in place to ensure our members, customers, staff, partners and stakeholders are safe during this time.

During the pandemic, we have closely monitored Government guidance and have been communicating directly with members via regular email updates on the latest news and developments. Following on from the announcements by Government, we have made the following adjustments to our normal operational activity:

  1. Implemented the reopening of our offices with necessary measures in place to ensure distances are kept and contamination is controlled. Some homeworking across the business is still in place and whilst we adjust to these measures, our ability to respond to calls and emails may be affected, so please bear with us during this difficult period.
  2. Adjusted the processes and systems to allow us to begin assessments again. The capacity will not immediately return to normal levels and for renewing members it will rarely take place at the same time of year as usually expected – the critical issue is that we will maintain member certification, even where the surveillance visit is delayed or takes a different approach. The assessment itself involved us obtaining information from members in advance in order to minimise the amount of time we spend at sites, and particularly where working in consumer properties. Members don’t need to take any action; we will be in touch individually to discuss. Assessments for new applications will be subject to some disruption which is likely to vary locally and by individual scheme areas for some time. We will continue to endeavour to schedule initial assessments at the earliest opportunity.
  3. Reopened our training centres in Mansfield, Bristol & Oldham on the 1st June 2020 to run courses, as well as some select pop-up centres. Risk Assessments have been carried out at all centres in line with the Government’s safety measures, including 1m plus distances and one-way routes outlined around the Centre and in corridors. All candidates will be temperature checked on arrival and anti-bacterial wipes and hand gels will be available.
  4. Liaised with our third-party partner customers with an update on how their service may or may not be affected. Specific update communications will be released from our third-party partners keeping you up to date.
  5. Postponed all scheduled events until 2021 to reduce the risk to our members, customers, staff, partners and stakeholders during the height of the pandemic.
  6. Created an ‘Emergency Works Register’ of NAPIT members still responding to emergency callouts during the pandemic. An 'Emergency Call-out' preference on the NAPIT website has been added to help consumers find a reliable tradesperson during this difficult time.

The continuity of our service is paramount, as well as keeping our members and customers updated with how this situation will affect you. As it evolves, we will continue to remain in contact and notify you of any significant changes.

Mike Andrews LLB (Hons), LLM -NAPIT Group Chief Executive

Read NAPIT’s COVID-19 Back to Work Guidance here:

Article Published: 08 September 2020


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NAPIT is one of the leading Government approved and United Kingdom Accreditation Service (UKAS) accredited membership scheme operators in the building services and fabric sector. There are currently more than 10,000 NAPIT registered installers in the electrical, heating, plumbing, ventilation, microgeneration and building fabric trades across the UK domestic, commercial and industrial markets. Read more...

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